Frequently Asked Questions

Store Hours & Dispatch FAQs

Q: What are your online store operating hours?

A: Our website accepts online orders 24 hours a day, 7 days a week (24/7) worldwide.

Q: What are your customer service hours?

A: Our customer care team operates on UAE Standard Time (GST / UTC+4):
• Monday - Thursday: 9:00 AM - 5:00 PM GST
• Friday: 9:00 AM - 12:00 PM GST
• Saturday & Sunday: Closed (Inquiries received over the weekend are answered on Monday).

Q: What happens if I place an order during the weekend?

A: Orders placed over the weekend (Saturday & Sunday, UAE Time) or on public holidays are queued immediately and dispatched on the next business day (Monday, UAE Time).

Shipping & Delivery FAQs

Q: How quickly will my order ship?

A: Orders placed during UAE business hours are picked and dispatched within 1 to 2 business days. Tracking details are emailed as soon as the shipping label is generated.

Q: Do you ship internationally?

A: Yes! We ship across the GCC, North America, Europe, Australia, Asia, and global destinations via DHL, FedEx, UPS, and Aramex.

Q: How do I track my delivery status?

A: Enter your order number and email address on our Track Order Page to view live carrier updates.

Returns & Refunds FAQs

Q: What is your return window?

A: We offer a 30-day return policy for unused items in original factory packaging with tags attached.

Q: How long does a refund take to process?

A: Refunds are credited back to your original payment method within 3 to 5 UAE business days after warehouse inspection.

Q: What if an item arrives damaged?

A: Contact elvora76@gmail.com with photo proof within 7 days of delivery for a free replacement or refund.

Product Safety & Maintenance FAQs

Q: Are inflatable pool rings considered life-saving equipment?

A: No. Inflatable pool rings and loungers are recreational leisure products intended for shallow water use under active supervision. Life vests and certified buoy rings should be used for life saving.

Q: How do I repair a minor puncture on an inflatable float or kayak?

A: Clean and dry the surface, apply PVC adhesive, press the repair patch firmly for 60 seconds, and allow 12 hours to cure before inflating.

Payments & Account FAQs

Q: What payment methods do you accept?

A: We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and major digital wallet payments.

Q: Do I need an account to place an order?

A: Guest checkout is fully supported. Creating an account allows you to save addresses, track orders, and view past receipts easily.